“I can honestly say there is no one in the research industry, that I know, or know of, who is better than Robin at what she does. She is a world class “customer insights” professional and manager. At Wells Fargo customer insights includes ethnography, usability, syndicated research, market research, customer satisfaction and loyalty. She could write the book on any one of these. ”

“Robin is a skilled and passionate practitioner of consumer ethnographic research, and she practices her trade with zest and enthusiasm. She is also a hit with my class when she is a guest lecturer in my occasional courses at the UC Berkeley Haas School of Business.”

“Robin’s collaborative approach and ability to provide insights that cut to the essence of the design problem we need to solve are what make her a super effective customer experience leader.”

“Robin is one of those rare professionals who’s really smart, strategic, well trained, experienced, and savvy with both technical research terms and business acumen. She also has a heart of gold and is a genuinely nice person to be around.”

“Robin is that rare breed of expert consultant who constantly seeks out academic perspectives on research, design and organizational culture, and then actually applies them to a business situation in an extremely effective way. She powers through the data of your customers and the stories of your group or organization, cutting out everything you don’t need to get caught up in, while keeping all the essentials in focus for your goals and your situation. ... She is an inspired, passionate, pragmatic leader, a champion for real growth and change, and she comes with an engaging personality that is completely and totally unforgettable!”